Customer Support

	FAQs Want to find out what measurements you need to order a spiral stair kit? Are there special considerations if you have children or pets? We have the answers. Click here for Metal spiral stairs. Click here for Oak spiral stairs.

	Troubleshooting Even the best of us need help sometime. Learn more here.

	Installation Videos Let Ed and Joe "The Furniture Guys”, show you how easy it is to build your own spiral stair. Click here for Metal spiral stairs. Click here for Oak spiral stairs.

	Build your own Spiral Stair Online Would you like to get a feel for what it takes to actually build your own Metal or Oak Spiral Stair Kit? Click here to see how easy it is with our interactive online tutorial.
	Can't Find the Answer you Need? Click Here to CONTACT US online. Now you can speak directly with with a Customer Support Representative and get help. 1-800-523-7427 Mon - Fri 8AM - 8PM ET Sat 8AM - 3PM ET Or, you can call your regional showroom. California 1-800-382-4766 Mon - Fri 8AM - 5PM PT Sat 8AM - 3PM PT Florida 1-800-648-6990 Mon - Fri 8AM - 5:00PM ET Sat 8AM - Noon ET Illinois 1-800-453-4766 Mon, Wed 8AM - 6PM CT \| Tue, Thu, Fri 8AM - 5PM CT Sat 8AM - Noon CT Texas 1-800-438-4766 Mon, Tue, Thu, Fri - Fri 8AM - 5PM CT Wed 8AM - 9PM CT \| Sat 8AM - Noon CT Louisiana The Stairway Shop 504-734-1315 Mon-Fri 7AM - 4PM CT Ohio The Stairway Shop 614-575-9640 Mon-Fri 10AM - 3PM ET