I have a question about the shipping.

• Why is the trucking company asking for a delivery fee?
  They shouldn’t be! When shipped The Iron Shop’s stairs are sent prepaid, which means all charges and services have been paid in advance. If you are presented with this problem, please call us toll free at 1-800-523-7427 while the trucker is still at your location. DO NOT REFUSE THE SHIPMENT. We will straighten out their misunderstanding for you.
  
  
• Do I have to be here when my stair is delivered?
  All of The Iron Shop’s stairs are shipped by common carrier for residential tailgate delivery with a notifying phone call. The delivering trucking company will call you once the stair has arrived at their terminal so that they may arrange a time of delivery with you. If no one is home the first time a prearranged attempt is made to deliver your order, and the trucker has to make a redelivery, you may be asked to pay a redelivery charge.
  
  
• Will the delivering trucking company carry the stair into my house?
  All of The Iron Shop’s stairs are shipped by common carrier for residential tailgate delivery. This method of shipment requires the trucker to deliver the stair to the end of their truck at your location. The trucker is not required to unload the stair or bring it into your home — this is your responsibility. In most cases the driver will help unload the stair, but you need to be prepared for the delivery, which will involve carrying the pieces off the truck and into your home. If you would like the stair lowered off the truck for you, or delivered into your home, this can be arranged with your salesperson as an optional handling service.
  
  
• Why do I have to pay two shipping charges when I order a stair from a location other than the main plant?
  When shipping from our warehouse locations, there are two shipping charges involved. A destination charge which is a bulk shipping charge from our main plant in Broomall, PA, to the warehouse location and a shipping charge from the warehouse location to the delivery address. This shipping method is utilized to save our customers on shipping charges because the destination plus the shipping charge is less than a shipping charge directly from our main plant. And most importantly, it drastically cuts down on shipping time.
  

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