This is officially my first review of any product or service though I purchase on line often and depend upon reviews before doing so. I find myself always grateful to those that take the time to write them.
Today, I am finally finding a few minutes to jot some notes about the exceptional service we have received from The Iron Shop.
My husband and I purchased a spiral stair unit from the Iron Shop. We worked with Vice President Sam Cohen on details and design. We found Sam very easy to work with. He was able to answer all of our questions and provided a fair price.
The parts arrived with DVD and written instructions. Our contractor was able to put the stairs together with the written instructions within the timeline Sam had estimated.
All was going well, except the staircase was positioned in the wrong direction. The exit at the bottom faced a wall which conflicted with building code and ease of exit. The oversight was on the part of our contractor who was overly busy at the time of order and did not tend to measurement details closely.
At this point in the project, our contractor now grew unjustifiably frustrated and offered little to no assistance trying to find a remedy. I called Sam Cohen at the Iron Shop who helped me tremendously.
This was not one call. We had to call Sam multiple times. He answered every time. The first contact we had with Sam was on a Saturday. Later on, he offered his time for a conference call with our contractor again on a Saturday. Exceptional.
Sam was able to walk us through two possible solutions and overnighted us parts so we could keep the project moving.
Important to note here that our project started in January. Our stairs arrived late May. Fast forward to the end of the August. Although we were very happy with the end product, the timeline was starting to grate on our nerves. Every time I got off the phone with Sam, I felt better.
Our stairs are now complete. They are beautiful. It did not take 3 months to construct the stairs. It took exactly the amount of time Sam and his team outlined. Unfortunately, our contractor dragged his feet allowing week after week to pass.
Again, we are incredibly grateful to Sam and team for outstanding customer service in addition to a quality product. I could not leave this review without adding a picture of the finished product.
We agonized over buying a spiral stair. I scoured Pinterest and Houzz for every spiral stair I could find. It is not something you can easily view in a show room unless you live close to a manufacturer. It was a big purchase to make by looking at a picture. I worried after all of the headache and cost, we would barely even use the stairs. Would they be spacious enough? Sturdy enough? An eye sore in the corner of the room?
I am pleased to say they are spacious, sturdy and aesthetically appealing. We use them every day!
I hope this review is helpful to those considering a purchase with the Iron Shop and would like to give a huge final thank you to Sam and Iron Shop team!!