We recently incorporated a very prominent feature into our home while completing an addition that provides access from a Loft/Office area to a Recreation Room on the ground floor. The feature is a 5’5″ Oak Spiral Stair Kit purchased, assembled and stained by The Iron Shop out of its Ontario, CA showroom.
My original concept for the addition foresaw the use of a spiral stairway to reduce the footprint of ‘stairs’ to connect the rooms. Having done my research on the internet, amongst many manufacturers, I decided to select a kit from The Iron Shop as I foresaw the advantages of dealing with a local supplier to answer questions and provide guidance.
My spouse and I drove to Ontario, CA to see for ourselves some models The Iron Shop had on display. While there we met with Sergio Ochoa, a sales representative for the company. He ably answered the initial questions we had and walked us through the different models. We quickly decided on a wooden stairway versus a steel one for our particular needs. As our architect was designing our addition, he too had some questions regarding clearances and loads to finalize the design of the spiral stairway. Sergio provided the answers in a timely manner. Our purchase order contract included the assembly of the stair kit. Sergio provided a sub-contractor that specializes in the assembly of spiral stairs to assemble the unit, which included the optional railing along the exposed edge of the Loft, on each side of the stairway—with matching handrails and balusters. The contractor did a very good and professional job and we were very satisfied with the finished product.
After its assembly I was ready to address the final step of staining & varnishing. My plan on this matter was to find a local contractor to do the work. I was very concerned with the possible lack of expertise of local painting contractors to undertake this job which required multiple applications of stain and varnish on an extensive surface area. Once again, I touched base with Sergio and he was able to recommend someone who was very knowledgeable in staining staircases. I contracted directly with the person he recommended and needless to say he did an outstanding job.
Our overall experience in dealing with The Iron Shop, and Sergio in particular, has been most satisfying on all fronts and the end product exceeded our expectations.