Customer Reviews

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The Iron Shop

4.2

Based on 49 reviews

Bill Beanland

1684256848

Bj C

1682019147

We love the new spiral stairs. Install was easy, good quality and the customer service was very helpful. I tried two other spiral stair cases from another company because they were cheaper. This proved to be a mistake as the stairs were poor quality and some items would not fit together and the customer service was nonexistent. Therefore, wound up returning those cheaper stairs and purchased spiral stairs from The Iron Shop. I am glad I did. I highly recommend these stairs to anyone and definitely make your purchase at The Iron Shop. You will not regret it.Thanks for everything,

Jim Carson

1681937576

During a major barn restoration, we had a last-minute complication with a traditional staircase that was designed for the barn to navigate a 15-foot-high level change. As soon as I asked our contractor if we could drop in a spiral staircase to solve the problem, they immediately suggested The Iron Shop as a company they had worked with previously and were very pleased with your work. The turnaround time was amazingly short, the application far exceeded anything we had previously planned, and the appearance of a contemporary staircase placed in our 150-year-old barn beside a hidden elevator shaft was stunning! We added repurposed barn wood to be used as treads on the stairs and the spiral staircase looks like it's been there the whole time

Lauren Phillips

1681765197

Could not have been happier the day our beautiful spiral staircase was installed and again close to 6 years later. Our staircase is beautiful, sturdy, saves backyard space, and is used routinely by our entire family. It looks as good today as the day it was installed. The experience designing our staircase with the staff at the Iron Shop was wonderful and the assistance they provided our contractor during the installation was appreciated. We recently had to email this wonderful company as one of our landscapers slightly scratched our handrail and we wanted to touch up the scratched area ASAP. Unfortunately, the bronze color powder coating we needed was discontinued by the manufacturer but this didn’t stop the Iron Shop employees from going the extra mile to provide excellent customer service. They quickly located a few cans of the discontinued color in their shop and offered them to us. Now how many companies would even bother to look? If you want to partner with a company that is professional and customer oriented then this is the company for you. And did I mention they make a great product? We are so pleased we plan on installing another Iron Shop staircase (or two) in our retirement home in the next few years.

Ryan Strange

1681735758

Fantastic addition to our cabin! The team was great to work with.

Rich Farrington

1681599969

Communication on order and responsiveness was excellent. Spiral stair was delivered as predicted and installation went very smoothly. They were very patient when we were trying to reduce the cost of the stair (budget job). Many kudos and no complaints.

Bruce Mears Designer Builder

1681490161

I'm a high end builder at the Delaware Beach. Iron Shop's cost is equal to others but their product is superior. I use the Iron Shop for all of my projects. You can see more of their work on my website. Bruce Mears

Jack Doyle

1681411744

I have bought and installed 7 spiral staircases from The Iron Shop. Every detail is top quality and that makes installation so easy. Every customer was happy.

Kuhn Carpentry LLC

1681336194

Super strong and easy to assemble spiral staircase. Arrived via truck on time in several boxes. Good communication with project managers and support staff when I had questions.

Brian Bell

1681329805

Was as advertised. sturdy. fit perfectly. easy to follow instructions. all of the parts included. Looks great.

Paul Crissy

1677100720

Purchased a 7” diameter aluminum multiline outdoor spiral staircase which was assembled by The Iron Shop. It is larger than most of the pre-fab alternatives but worth it. It isn’t inexpensive but the quality is first rate and a distinctive addition to our home.I picked up the staircase at The Iron Shop manufacturing facility. Although the staircase only weighed about 400 lbs, its size and the chance of damaging it during a 400 mile trip to south-central Virginia made loading somewhat challenging. The manufacturing team that constructed it customized a stand that was bolted on the trailer. The entire team, and several other shop workers, pitched in to ensure safe transport; it wasn’t a cookie-cutter solution! Their pride in their work and ensuring customer satisfaction was clearly evident!The transit took about 9 hours with speeds seldom greater than 45 mph. Travelers were definitely interested in my cargo, appreciated my journey and repeatedly gave me 2-thumbs up after they figured out what they saw.Installation took about 2 days and most certainly meets our most optimistic expectations.

X VOTOS

1672424237

I have had an Iron Shop spiral staircase for over 20 years. I love this staircase- both form and function are superior! I lost a few screws and a bracket and called Iron Shop after 20 years and Dan (Thanks Dan) was kind enough to send me some screws and a bracket at no charge. Thank you Iron Shop! Happy New Year!

Charles Jackson

1671494891

Overall great experience. Iron Shop helped me design a narrow spiral staircase for a tight opening up to a finished attic, the stairs were delivered on time, it was fairly easy for me to put the stairs together (and much easier than expected), the stairs look great, are very solid / sturdy, and were priced on the lower end of what I could find.

Steve A. McIntire

1669835454

Beautiful product that was straightforward to assemble (my first time). When I had an issue (my own duh), the team addressed it quickly and professionally.

Brianna Warnack

1668274962

Ordered parts for my spiral stair kit and the customer support has been above and beyond. Dan sent me some spare parts immediately after I emailed him that I damaged a part during installation! I’ll definitely be ordering my staircase upgrades in the future!

Sarah Cornelius

1658164557

I bought a custom, all-aluminum exterior spiral staircase to connect my back door to the patio, one story below. The weight and quality of the stairs -- pole, treads, balusters, handrail -- is impressive; heavy-gauge aluminum, precision cuts and welds, all fitted beautifully. The kit includes a huge amount of hardware and a 75 page manual with inserts. The whole job was shipped in one giant box, about 400 lbs, to my driveway. Note, this is not a DIY installation. I hired an experienced builder to build a landing, assemble the staircase, and connect it to my house. One critical assembly part was left out of the package, but The Iron Shop remedied that with an overnight delivery. The production team at Iron Shop has been timely, responsive, and easy to work with. I am happy, overall, with the staircase -- it's high quality and it meets my needs.

mazzsterable

1655909577

I bought a powder coated spiral staircase 6 years ago for my ocean front home. I have had to replace and maintain so many things due to the salt air, such as most of my outside lights which all corroded, even though they were rated for marine environment, hinges, and locks. I have had to repaint the front of the house, doors, the garage door, but NOT the spiral staircase. If I cleaned it, it would still look brand new. Very high quality product. I highly recommend. I also have a spiral staircase at my non-beach home. I chose the standard paint finish and have to re-spray paint it every 3-4 years. Still great. Everyone near me (in the city) has the same issue with their metal balconies and stairs. I do recommend you pay more and get the powder coat finish though, I would if I could do it again.

Bob Khanna

1606392862

I dealt with Rachel, who was very responsive and customer oriented. She was very professional and took care of couple of missing parts very promptly. I would highly recommend this company.

Brienne Grimaldi

1604938040

I contacted R&L (shipping company) regarding delivery late Friday morning, they said they were going to try to get it there today between 11:00h-16:00h. They dropped it off Friday at 12:00h. FRIDAY!! Same day! 300+ pounds as far to the side of my driveway as possible so they didn’t block traffic. I called your company several weeks ago late on a Thursday afternoon, got a Rep that late in the day, and we had a final order by Monday AM. I was contacted almost immediately by customer service — yourself I think — and then one of the fabricators. “3-4 weeks” for fabrication was barely three weeks and it was in my driveway in 22 days from my first call! I’m a small business owner myself — and I’m jealous!! You guys are GOOD! Not a single weak link along the entire chain! The stairs are already up! It’s a FANTASTIC product!! But it’s the service and the efficiency that I’m raving to my contractor about! Just a great job from top to bottom! Thank you!

– Mack L

It was simply night and day how different my experience of having a spiral stair put in was after I switched to The Iron Shop. The first company I tried left me with unusable stairs and seemed totally unwilling to fix their mistake. The Iron Shop walked me through the entire process, gave me the right advice, and their installer did an outstanding job putting it in. I couldn’t be happier with the finished result. It looks stunning and fits the space perfectly. I give them my highest recommendation!

– Ryan I

– Charles J.

– Brianna W.

– X Votos

Beautiful product that was straightforward to assemble (my first time). When I had an issue (my own duh), the team addressed it quickly and professionally.

– Steve M.