I contacted R&L (shipping company) regarding delivery late Friday morning, they said they were going to try to get it there today between 11:00h-16:00h. They dropped it off Friday at 12:00h. FRIDAY!! Same day! 300+ pounds as far to the side of my driveway as possible so they didn’t block traffic. I called your company several weeks ago late on a Thursday afternoon, got a Rep that late in the day, and we had a final order by Monday AM. I was contacted almost immediately by customer service — yourself I think — and then one of the fabricators. “3-4 weeks” for fabrication was barely three weeks and it was in my driveway in 22 days from my first call! I’m a small business owner myself — and I’m jealous!! You guys are GOOD! Not a single weak link along the entire chain! The stairs are already up! It’s a FANTASTIC product!! But it’s the service and the efficiency that I’m raving to my contractor about! Just a great job from top to bottom! Thank you!
– Mack L
It was simply night and day how different my experience of having a spiral stair put in was after I switched to The Iron Shop. The first company I tried left me with unusable stairs and seemed totally unwilling to fix their mistake. The Iron Shop walked me through the entire process, gave me the right advice, and their installer did an outstanding job putting it in. I couldn’t be happier with the finished result. It looks stunning and fits the space perfectly. I give them my highest recommendation!
– Ryan I
Overall great experience. Iron Shop helped me design a narrow spiral staircase for a tight opening up to a finished attic, the stairs were delivered on time, it was fairly easy for me to put the stairs together (and much easier than expected), the stairs look great, are very solid / sturdy, and were priced on the lower end of what I could find.
– Charles J.
Ordered parts for my spiral stair kit and the customer support has been above and beyond. Dan sent me some spare parts immediately after I emailed him that I damaged a part during installation! I’ll definitely be ordering my staircase upgrades in the future!
– Brianna W.
I have had an Iron Shop spiral staircase for over 20 years. I love this staircase- both form and function are superior! I lost a few screws and a bracket and called Iron Shop after 20 years and Dan (Thanks Dan) was kind enough to send me some screws and a bracket at no charge. Thank you Iron Shop! Happy New Year!
– X Votos
Beautiful product that was straightforward to assemble (my first time). When I had an issue (my own duh), the team addressed it quickly and professionally.
– Steve M.