Purchasing Disclaimer

Shipping

The Iron Shop’s spiral staircases are shipped out by common carrier (truck) directly to your location. Our Spiral Staircases are also available for pickup, at the Main Plant or any of our Warehouse locations, packed by individual components to fit into your car or truck.

Return Policy for online Metal Spiral Stair Kit Orders

Standard Stair Kits (“Kit”) on which assembly has not begun may be returned for refund* provided that The Iron Shop receives the customer’s written return request no later than 90 days from the date of customer’s receipt of the Kit. All returns must be authorized and accompanied by an authorization number.
Custom Orders may not be returned. Custom orders include, without limitation, any non-standard Stair Kit, multi-story units, Welded Stairs, Aluminum Kits, Oak Kits, Victorian One Kits, well rails of any kind, and any other custom work.
*All returns are subject to a 15% restocking charge, which will be deducted from the credit allowed towards a different Kit. Further reductions may be made, at The Iron Shop’s sole discretion, on credit after returned Kits are inspected. Refunds will be calculated according to the following formula: Total Purchase Price (including tax) less shipping, handling, destination, insurance charges less 15% restocking fee.

Exchange Policy for online Metal Spiral Stair Kit Orders

Standard Stair Kits (“Kit”) on which assembly has not begun may be exchanged for credit* towards a different diameter Kit provided that The Iron Shop receives the customer’s written exchange request no later than 90 days from the date of customer’s receipt of the original Kit.

Custom orders may not be exchanged. Custom orders include, without limitation, any non-standard Stair Kit, multi-story units, Welded Stairs, Aluminum Kits, Oak Kits, Victorian One Kits, well rails of any kind, and any other custom work.
*All exchanges are subject to a 15% restocking charge, which will be deducted from the credit allowed towards a different Kit. Further reductions may be made, at The Iron Shop’s sole discretion, on credit after returned Kits are inspected.

Cancellation Policy for online Metal Spiral Stair Kit Orders

Custom Orders may not be cancelled for a refund after 10 business days from the date of order. Custom orders include, without limitation, any non-standard Stair Kit, multi-story units, Welded Stairs, Aluminum Kits, Oak Kits, Victorian One Kits, well rails of any kind, and any other custom work.

THE IRON SHOP WILL NOT BE RESPONSIBLE FOR ANY REPAIR WITHOUT PRIOR WRITTEN APPROVAL.
ALL FREIGHT CHARGES ON EXCHANGES AND RETURNS WILL BE PAID BY THE CUSTOMER.

Return Policy for Victorian One Spiral Stair Kit Orders

Requests for authority to return your kit for a refund (less shipping, destination, and shipping insurance charges) must be received by The Iron Shop within 90 days of your receipt of the stair. All returns must be authorized by The Iron Shop and be accompanied by a return authorization number. Stair Kits cannot be accepted for return once assembly has begun. All freight charges on returns must be paid by the customer.